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Carretera Chetumal Puerto Juarez Km. 266, Xpu Ha, 77750 (show map)
Resort Overview
Formerly Barceló Maya Palace
Before June 2022 Barceló Maya Palace - All Inclusive was known as Barceló Maya Palace
Before January 2019 Barceló Maya Palace - All Inclusive was known as Barcelo Maya Palace

Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Setup a Price Alert for Barceló Maya Palace - All Inclusive
Each day we'll check prices and send you an email for your selected dates at Barceló Maya Palace - All Inclusive. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Barceló Maya Palace - All Inclusive
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Activities
Billiards, Bowling, Darts, Mini golf, Snorkelling, Table tennis, Tennis court, Water park, Water sport facilities (on site), Windsurfing
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Solarium, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Electric vehicle charging station, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking
Common areas
Chapel/shrine, Games room, Garden, Shared lounge/TV area, Terrace
Entertainment and children services
Babysitting/child services, Casino, Children's playground, Entertainment staff, Evening entertainment, Kids' club
Cleaning services
Daily maid service, Laundry
Business facilities
Business centre, Meeting/banquet facilities
Shops
Barber/beauty shop, Mini-market on site
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, Clothes rack, Coffee machine, Desk, Dressing Room, Entire unit located on ground floor, Entire unit wheelchair accessible, Fan, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Iron, Ironing Facilities, Laptop safe, Linen, Minibar, Mosquito net, Outdoor furniture, Pool view, Refrigerator, Safety Deposit Box, Satellite Channels, Sea view, Shower, Slippers, Sofa, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, Tumble dryer , TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
You must show a valid photo ID and credit card upon check-in. Special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur an additional charge.
The maximum amount for any cash payment is $1,500.
If a reservation is made with 11 rooms or more, the property may contact guests to request payment within 72 hours to guarantee the reservation.
If you are traveling with children under 11 years of age, you must select a specific rate that includes children to ensure that the correct amount is paid, all children pay.
Children between 2 and 11 years old must pay a supplement at the reception upon arrival if they are not included in the rate of your reservation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews

“Wonderful wedding.”
16 Jun 2025
It is very slow and a map with the location of the rooms would be helpful. Although the guest facilities lady was very helpful, it is ridiculous only having one person there. The queues and wait times to book meals was horrific.

“we had a fantastic stay with barcelo - we‘ll be back soon!”
17 Apr 2025
great food (buffet) and hotel facilities. beach is clean and beautiful. pool area is great for kids. the hotel barcelo maya palace is one of many hotels on the area. there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus!) only annoying thing: we had to reserve our sun beds at 5.20am (!) to make sure we have a place in the shade for the babies…

“Great stay with the family.”
26 Aug 2024
The hotel was amazing. We travelled with kids and their faces on arriving in the reception were worth the cost.

“Excellent relaxing time”
14 May 2024
Everything catered for - no need to leave the complex