Find The Best Deals
How may we help?
Common customer queries
Our best prices are found on our web site, enter your destination or hotel name along with your travel dates to see available deals now.
We care about our customers, if you are not satisfied with your hotel reservation in any way please let us know and we will try our best to help resolve any issues you may encounter.
Answers for common customer queries:
1. How do I find an available hotel on my travel dates?
2. How do I cancel, amend or extend my reservation?
3. What is your best rate guarantee?
4. How secure are my credit card details when paying online?
5. What are the booking terms and conditions?
6. How we protect your personal information
For all other queries please contact us or email us [email protected].
1. How do I find an available hotel on my travel dates?
The easiest way is to use the 'Find Hotel Deals' panel found on the top left of all pages by entering your dates and the city or hotel you want to stay at. You need to enter at least the first 3 letters of the city or hotel name and then you will be prompted with a list of available cities and hotels starting with those 3 letters (you do have to make sure spelling is correct though!).
The Getaroom.com.au site is organised into three main levels 1. Countries with city listings 2. Cities containing different hotel categories including hotels by brand, hotels on certain main streets etc and 3. Individual hotel property listings.
If you’re looking for hotels in a particular city, the place to start is our Site Map of Hotels World Wide. You just select your country and city, enter your travel dates in the Find Hotel Deals box, click Search and, hey presto, hotel deals galore!
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2. To cancel, extend or amend existing reservations:
1. If you need to urgently cancel an existing reservation, please see the cancel reservation link on your confirmation voucher (that's the link on the email you received when you made your reservation) or just click here to log in and see your booking.
2. If you need to extend your reservation, simply book the additional night/s at www.Getaroom.com.au and email the existing and new confirmation numbers to [email protected]. We'll let the hotel know to combine the reservations into one stay.
3. If you need to amend your reservation:
a) If you have a flexible reservation or you are within the free cancellation period, the simplest way to amend your booking is to check your new dates are available at www.Getaroom.com.au. Then simply cancel your existing reservation and make a fresh booking with your new dates.
b) If you need to amend your reservation, you are outside the free cancellation period and there are extenuating circumstances for the cancellation, please call the number shown on your confirmation voucher (that's the email you received when you made your reservation). If you do not have your confirmation voucher handy, click here to log in and see your booking.
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3. What is our best rate guarantee?
In a nutshell, if you find a lower rate on another web site for the same room and date within 24 hours of making your booking with us, we'll match the price.
The best rate guarantee is based upon hotel room rates only and does not include any taxes, tariffs or fees and does not apply to discounted rates for senior citizens, travel industry rates (e.g. IATA), corporate or Government rates.
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4. How secure are my credit card details when paying online?
We treat the security of your information very seriously. This includes protecting your personal and credit card details by 256 bit SSL encryption and using digital certificates from Symantec Norton powered Verisign, industry leaders in the protection and management of data transmission and storage.
In other words, it is near impossible for even the most determined bad guy to get hold of your details.
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5. Reservation Terms and Conditions
Terms of use and conditions and privacy policy. Please refer to your confirmation email or see above to view, amend or cancel your hotel reservation.
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6. Protecting your personal information
Just as importantly, we have stringent rules around the security of your personal information including never using your information for anything other than for the booking you make and follow up information and never giving your details to unauthorised third parties (yes, we hate spammers too).
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Contact Us
[email protected] or please use the form below
Getaroom Pty Ltd
Level 12, 130 Pitt Street
Sydney NSW 2000 Australia
Why make a Getaroom.com.au Reservation?
- We Price Match. Find cheaper? We'll refund the difference!
- Compare hotel deals at over 2.1M+ hotels, resorts, apartments and holiday homes worldwide
- No booking fees
- Easily manage your bookings online
- Secure transactions
- Price Drop Protection for all bookings with a free cancellation period
- It's fun to Getaroom!
