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Km. 72 Carretera Cancun-Tulum, PUERTO AVENTURAS, 77710 (show map)
Resort Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Gold Deluxe Double RoomSetup a Price Alert for Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Each day we'll check prices and send you an email for your selected dates at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Activities
Cycling, Diving, Golf course (within 3 km), Tennis court, Water park
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar
Pools and wellness
Beachfront, Fitness centre, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Currency exchange, Luggage storage, Safety deposit box, Tour desk, Valet parking
Common areas
Games room, Garden
Entertainment and children services
Entertainment staff, Evening entertainment, Nightclub/DJ
Cleaning services
Daily maid service, Ironing service, Laundry
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop, Mini-market on site
Miscellaneous
Adult only, Air conditioning, Facilities for disabled guests, Heating, Lift, Non-smoking rooms
Room facilities [ These may vary room to room ]
Additional bathroom, Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathroom, Clothes rack, Coffee machine, Dining area, Dining table, Dishwasher, Entire unit located on ground floor, Flat-screen TV, Free toiletries, Game console, Garden view, Hairdryer, Hot Tub, Hypoallergenic, Interconnected room(s) available, iPod dock, Iron, Ironing Facilities, Kitchen, Laptop safe, Minibar, Outdoor dining area, Satellite Channels, Sea view, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Terrace, Toilet, Towels, Trouser Press, TV, Upper floors accessible by lift, Upper floors accessible by stairs only, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Infants from 0-3 years old are free.
All children from 4 to 17 years old extra charges apply.When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.
Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Traveller reviews
NDuhaime “overall an amazing stay”
29 Aug 2023
the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious, always cleaned well. good dinner options. lots of activities on site. we went here for a wedding and it was beautiful. the bartender in heaven and the bar next to umo were beyond amazing. the girl who bardended at umo made delicious and beautiful drinks. eduardo in heaven was so friendsly and knew drinks by heart. shout out to everyone. amazing staff and good food and drinks. lots of wild moneys between 530-630 between buildings 1-2 in the back
Kadri “Superb”
19 Jan 2023
Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot, like most of the hotels. Hotel had program for every night - live bands, music, shows etc. Good location, very close to Tulum and Playa del Carmen, we used the taxi only. They had nice small swimming areas next to cliff. First we missed the long sand beach to swim in waves but after visiting beach in Cancun we were glad to see different options about the beaches.
Lorenzo “Superb”
17 Sep 2021
Hard Rock vibes all around. Great music excellent drinks 🍹 WONDERFUL PLACE. Many many Thanks 🙏😎 to all the staff.
