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Paseo Xaman - Ha Manzana1, Fracc Playacar, Playa del Carmen, 77710 (show map)
Resort Overview
Formerly Palmaïa The House of AïA Wellness Resort at Riviera Maya
Before May 2024 Palmaïa The House of AïA All Inclusive Wellness Resort was known as Palmaïa The House of AïA Wellness Resort at Riviera Maya
Before April 2024 Palmaïa The House of AïA All Inclusive Wellness Resort was known as Palmaïa - The House of AïA Wellness Enclave All Inclusive
Before September 2020 Palmaïa The House of AïA All Inclusive Wellness Resort was known as Palmaïa - The House of AïA
Before August 2020 Palmaïa The House of AïA All Inclusive Wellness Resort was known as Palmaïa - The House of AïA
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Family Master SuiteSetup a Price Alert for Palmaïa The House of AïA All Inclusive Wellness Resort
Each day we'll check prices and send you an email for your selected dates at Palmaïa The House of AïA All Inclusive Wellness Resort. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Palmaïa The House of AïA All Inclusive Wellness Resort
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Activities
Snorkelling
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Safety deposit box, Tour desk, Valet parking
Common areas
Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Kids' club
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, Coffee machine, Fan, Flat-screen TV, Free toiletries, Hairdryer, Iron, Ironing Facilities, Landmark view, Linen, Minibar, Outdoor furniture, Safety Deposit Box, Sea view, Shower, Slippers, Soundproofing, Tea/Coffee Maker, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, TV, Upper floors accessible by lift, Upper floors accessible by stairs only, View, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please Note : Groups Policy, when booking 6 rooms or more, different policies and additional supplements may apply. The property will contact you and provide more details or contact the property directly with the contact details provided in your confirmation.In Palmaïa - The House of AïA, guests have the option to take Antigen or PCR COVID-19 tests at their own expense, directly on the resort without having to leave the groundsAll products from the boutique, spa treatments, and beauty salon services are subject to an additional cost.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Traveller reviews
Meriem “Superb”
13 Jul 2025
Great activities and high quality food and spa. Very helpful staff and stunning nature! I highly recommend this hotel for people seeking a calm and relaxed atmosphere while exploring activities around energy work.
Isabella “I cannot recommend Palmaia enough. It was incredibly peaceful and I cannot wait to go back”
04 Jul 2025
The food was outstanding. Every meal was a la Carte which is rare for an all inclusive. I was continually impressed. The rooms were beautiful and comfortable The staff were some of the friendliest
Rebbecca “Superb”
02 Mar 2025
Everything. Absolute heaven. I never go anywhere twice but we’ll be back!
Tereza “Unique location and concept with exquisite set up, but needs to upgrade the service”
22 Feb 2025
The location and the set up is unquie; even though it is a resort, one has the feeling of remoteness somewhere in the jungle while having exquisite restaurants and bars in terms of design and scenery. The offering of yoga or various meditation classes is great and the food is super healthy / clean (though not always tasty), which we loved.
