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Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, 77710 (show map)
Hotel Overview
Formerly Hotel Los Itzaes
Before June 2022 Hotel Los Itzaes by 5th av was known as Hotel Los Itzaes
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
King RoomSetup a Price Alert for Hotel Los Itzaes by 5th av
Each day we'll check prices and send you an email for your selected dates at Hotel Los Itzaes by 5th av. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Hotel Los Itzaes by 5th av
General
Parking, Pets allowed, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Pools and wellness
Outdoor pool, Outdoor pool (all year), Solarium
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Safety deposit box, Tour desk
Common areas
Garden, Sun terrace, Terrace
Cleaning services
Daily maid service, Dry cleaning, Laundry, Trouser press
Business facilities
Business centre, Meeting/banquet facilities
Miscellaneous
Air conditioning, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, City view, Desk, Dining table, Fan, Flat-screen TV, Free toiletries, Hairdryer, Iron, Ironing Facilities, Linen, Minibar, Safety Deposit Box, Seating Area, Shower, Sofa, Telephone, Tile/Marble floor, Toilet, Towels, TV, Upper floors accessible by stairs only, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
When booking 4 rooms or more, and choosing the free cancellation rate, guests can cancel up to 15 days before the check in date. Cancelling on the 14th day will incur in a penalty of 2 nights per room.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Traveller reviews
Julita “Superb”
09 Dec 2024
The hotel was clean, room was spacious and everything worked as it should. Perfect location - walking distance everywhere.
DOYIN “My time here is always perfect!”
30 Jun 2024
This is the second time I have stayed here and the Los Itzaes Hotel will always be my go-to. Not only did the staff place me in the same room as requested, but they were so helpful with my check-in from start to finish. It was lovely that the staff remembered me too. What I love about this hotel is that is it PERFECTLY located, clean, quiet, you get hot water, WiFi is fine, there is Netflix and it's affordable. It's an ideal place to base yourself if you want easy access to the ADO bus station, beach, 5th avenue, Cozumel ferry, the Xcaret group excursion pick up point (Old Navy) or if you need to transfer to Tulum. The rooms are well stocked with shampoo and conditioner, a hair dryer, iron and ironing board and a mini fridge. Whilst there isn't water in the room, you can get some filtered water near the reception desk. There is also a roof top terrace with a pool that is wonderfully peaceful and a GREAT spot to catch the sunset around 6.30pm. Thank you so much to the team for accommodating my mum and I. We'll be back, of course!
DOYIN “SO SO CLEAN!!!!”
30 Jun 2024
This place is SO CLEAN! !! WiFi works very well and the shower runs hot water. The staff are professional and location is just perfect. It's quiet enough for Playa Del Carmen and the room has everything you need (towels, mini fridge, shampoo and conditioner, iron, blow dryer, extra blankets, air conditioning and a softer pillow in the closet). Also glad to share there were NO INSECTS!
Rose “Superb”
02 Jun 2024
Great location. Friendly helpful staff. Clean and comfortable.
