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Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Double RoomSetup a Price Alert for Hotel Cielo
Each day we'll check prices and send you an email for your selected dates at Hotel Cielo. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Hotel Cielo
General
WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Luggage storage, Safety deposit box, Tour desk
Common areas
Sun terrace, Terrace
Cleaning services
Daily maid service
Business facilities
Meeting/banquet facilities
Miscellaneous
Air conditioning, Family rooms, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bathroom, City view, Extra Long Beds (> 2 metres), Fan, Flat-screen TV, Free toiletries, Internet Facilities, Linen, Private entrance, Satellite Channels, Toilet, Towels, TV, View
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Traveller reviews
Simon “Friendly staff, and for the price a comfortable stay, room was clean and bed comfortable and AC good”
20 Jun 2025
Comfortable bed, having both AC and ceiling fan was good as it is quite humid, the WiFi is good and the room and bathroom clean, and a very good central location for those who want to be right in the midst of it all.
Igor “We stayed in January 2025, total 12 nights. Overall impression is very good. We loved the place and felt to be like at h”
22 Jan 2025
I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described.
Cristiana “We had a great tim exploring around, both beach and main road with restaurants and bar are literally downstairs!! Staff”
13 Oct 2024
Perfect location, friendly staff and efficient cleanings
Michael “Perfect location on a budget.”
25 Sep 2024
Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.
