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Resort Overview
Formerly Hyatt Playa del Carmen
Before June 2019 Grand Hyatt Playa del Carmen Resort was known as Hyatt Playa del Carmen
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
King Room with Partial Ocean ViewSetup a Price Alert for Grand Hyatt Playa del Carmen Resort
Each day we'll check prices and send you an email for your selected dates at Grand Hyatt Playa del Carmen Resort. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Grand Hyatt Playa del Carmen Resort
General
On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere
Activities
Cycling, Diving, Snorkelling, Table tennis, Water sport facilities (on site)
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Hammam, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking
Common areas
Games room, Garden, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Kids' club
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop, Mini-market on site
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bathroom, Cable Channels, Coffee machine, Desk, Electric kettle, Fan, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hypoallergenic, Ironing Facilities, Laptop safe, Minibar, Private Pool, Radio, Safety Deposit Box, Sea view, Seating Area, Shower, Tea/Coffee Maker, Telephone, Terrace, Toilet, TV, Video, View, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Resort Fee Includes:- In-room Nespresso machine and capsules with daily refill
- Tea selection (replenished daily)
- Water in guestrooms
- Access to Fitness facilities (Based on local regulations)
- Access to pool facilities and amenities
- Premium WiFi
- Use of Bicycles/helmet
- Guided bicycle tours (3 times per week)
- Entrance to Tortuguita & Hashtag club and game room
- Daily Resort Activities (certain classes are subject to an upcharge)
- Rotation of on-property entertainment programming and activations
- Access to beach facilities and amenities
- Access to Mosquito Repellent throughout propertyThe name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Traveller reviews
Rabbitturtle “Mediocre”
17 Jun 2025
Nice location. Room is spacious with stunning sea view. Good furnished and comfortable bed.
Julia “The hotel is a bit dated, but overall was clean and served its purpose”
15 Jun 2025
Great facilities, particularly the pool, beach access and the gym. Location was also great as it was central to 5th ave, so felt very safe.
Aleksandra “Still a great place with friendly staff and excellent food, but we’d love to see a small refresh to bring back that same”
03 Jun 2025
We stayed at this hotel back in 2018, and the fond memories from that trip definitely influenced our expectations this time. The location is still just as perfect, and the staff remain attentive and helpful. Breakfasts were very good, and the food throughout the day was consistently enjoyable.
Rouimi “Superb”
11 Dec 2024
Amazing staff and great restaurant. Everyone is so friendly there. Manuel from the grill restaurant was amazing ! We were there for Anniversary and a birthday and they printed out cards in our room with good wishes ! I can't recommend this hotel enough! It was a great experience.
