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Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, 77710 (show map)
Resort Overview
Formerly Andaz Mayakoba - a concept by Hyatt
Before December 2024 Andaz Mayakoba Resort Riviera Maya, By Hyatt was known as Andaz Mayakoba - a concept by Hyatt

Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Setup a Price Alert for Andaz Mayakoba Resort Riviera Maya, By Hyatt
Each day we'll check prices and send you an email for your selected dates at Andaz Mayakoba Resort Riviera Maya, By Hyatt. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Andaz Mayakoba Resort Riviera Maya, By Hyatt
General
Free parking, On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere
Activities
Canoeing, Cycling, Diving, Fishing, Golf course (within 3 km), Snorkelling, Tennis court, Water sport facilities (on site), Windsurfing
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, BBQ facilities, Breakfast in the room, Restaurant, Room service, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Luggage storage, Private check-in/check-out, Valet parking
Common areas
Chapel/shrine, Garden, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Entertainment staff, Evening entertainment, Kids' club
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Fax/photocopying, Meeting/banquet facilities
Shops
Mini-market on site
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bathroom, Cable Channels, Coffee machine, Desk, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hypoallergenic, Ironing Facilities, Lake view, Laptop safe, Minibar, Private Pool, Radio, Refrigerator, Safety Deposit Box, Sea view, Seating Area, Shower, Tea/Coffee Maker, Telephone, Terrace, Toilet, TV, Video, View, Wake Up Service/Alarm Clock, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
In the event of an early departure, the property will charge you the full amount for your stay.
Traveller reviews

“Stay at the beach part if you can”
09 Jan 2025
We paid for an upgrade to beachfront studio and then beachfront king room, both beautiful rooms and it made our trip to wake up to the sunset and listen to the waves, being close to the beach and the hotel facilities there. The free bikes were great to get around the hotel. Nice that you can freely use facilities and go between all hotels in the complex (incl Rosewood, Fairmont and Banyan Tree). We felt Andaz had the best beachfront facilities, though.

“Superb”
28 Dec 2024
Wellness folks are great! Also daycare for 3 month old was great!

“Superb”
27 Dec 2024
Excellent facilities esp pools and water sports Large spacious rooms

“Nice, good get away for weekend”
18 Mar 2024
Very good, but complex process if you are with AI - billing, waiting for bills. I do understand for tipping the staff , but this can be done in more effective way.