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5 rue Chanzy, Nancy, 54000 (show map)
Hotel Overview
Formerly Best Western Plus Crystal, Hotel & Spa
Before January 2024 Best Western Plus Crystal, Hotel,Bar & Spa was known as Best Western Plus Crystal, Hotel & Spa
Before June 2021 Best Western Plus Crystal, Hotel,Bar & Spa was known as Best Western Crystal Nancy Centre
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Superior Queen RoomSetup a Price Alert for Best Western Plus Crystal, Hotel,Bar & Spa
Each day we'll check prices and send you an email for your selected dates at Best Western Plus Crystal, Hotel,Bar & Spa. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Best Western Plus Crystal, Hotel,Bar & Spa
General
Pets allowed, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Room service
Pools and wellness
Fitness centre, Hammam, Indoor pool, Indoor pool (all year), Massage, Sauna, Spa and wellness centre
Front-desk/reception area services
24-hour front desk, Concierge service, Express check-in/check-out, Luggage storage
Common areas
Terrace
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Carpeted, Coffee machine, Desk, Electric kettle, Entire unit wheelchair accessible, Flat-screen TV, Free toiletries, Hairdryer, Hardwood/Parquet floors, Heating, Iron, Linen, Minibar, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Terrace, Toilet, Towels, TV, Upper floors accessible by lift, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 16:00:00 hours
Check-Out
Untill 12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
For safety reasons, the sauna and the hammam are strictly prohibited for children under 16 years old. Access to the Spa (pool sauna hammam) is authorized for children under 16 years old only from 10:00 a.m. to noon on Monday and from 8:00 a.m. to 9:30 a.m. from Tuesday to Sunday. The spa is a place of rest and relaxation. Parents must discipline their children in order to respect the tranquillity of the place under pain of exclusion. Spa access: 50 minutes offered per person and per night booked, upon mandatory reservation of your time slot at Crystal Spa by using our e-Concierge App.
The spa is not very busy on week days. Therefore, please note that for ecological and economical reasons, THE SAUNA AND THE HAMMAM WILL BE TURNED ON ONLY FROM 4:00 TO 8:00 P.M. FROM MONDAY TO FRIDAY. The schedule will be normal on week-ends, public holiday or school holidays." Thank you for your understanding.Due to an increasing number of fraud or fraud attempts, please note that the full payment of your stay will be due at the time of check in (rate of the room x number of nights city taxes) a request of a credit card for a pre-autorisation or a cash deposit as a guarantee (minimum 50 Euros per person and per night).
Also requested at check in : signature and acceptance of our Terms and Conditions, our Privacy Policy and our Internal Rules. We cannot give access to the room if those documents aren't signed. These documents can be provided by the hotel before reservation upon request.Parking: the hotel doesn’t have a private parking. You can park in the streets nearby (free of charge Mon-Sat from 6:00 p.m. to 10:00 a.m., Sundays and Holiday Days). You can also park in the public Parking Joffre Saint-Thiébaut located 300 meters away from the hotel. If you validate your parking ticket at the Front Desk before exiting with your car, you’ll get a 10% discount.Bikes: the hotel provides a free place to store your bike as it is forbidden to bring your bike to your room.The bar is usually open Mon: 6:00 p.m. - 10:00 p.m. / Tue-Wed: 6:00 p.m. - 00:00 / Thu-Sat: 5:00 p.m. - 1:00 a.m. Closed on Sunday. Schedule subject to change at any time.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Traveller reviews
Derek “We got the impression that our double room was in actual fact a single room with a double bed squeezed in.”
19 Jul 2025
The location and reception area were excellent as were the staff.
Lynne “Great location, great staff, would recommend.”
02 Jun 2025
Excellent central location. Quiet and peaceful. The room was a little bit small but it was nicely designed. The staff were very helpful. I didn't have breakfast but it did look great. Would recommend.
Christopher “A fabulous facility great staff.”
19 May 2025
Fabulous facility with everything you could want. Great staff super room and breakfast. Amazing spa and pool. Close to a marvellous restaurant called the Excelsior. Art Nouveau interior and well worth a visit.
Rob “Fabulous”
22 Dec 2024
Excellent room, excellent breakfast, excellent pool, excellent location and excellent staff.
