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Hotel Overview
Formerly NH Madrid Puerta de Alcalá
Before April 2019 H10 Puerta de Alcalá was known as NH Madrid Puerta de Alcalá

Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Setup a Price Alert for H10 Puerta de Alcalá 4 Sup
Each day we'll check prices and send you an email for your selected dates at H10 Puerta de Alcalá 4 Sup. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of H10 Puerta de Alcalá 4 Sup
General
On-site parking, Parking, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Outdoor pool, Outdoor pool (seasonal), Solarium
Transportation
Car hire, Electric vehicle charging station
Front-desk/reception area services
24-hour front desk, Concierge service, Luggage storage, Safety deposit box, Tour desk
Common areas
Shared lounge/TV area, Sun terrace, Terrace
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath or Shower, Bathrobe, Bathroom, Bidet, Cable Channels, City view, Coffee machine, Desk, Entire unit wheelchair accessible, Free toiletries, Hairdryer, Hardwood/Parquet floors, Heating, Iron, Ironing Facilities, Linen, Minibar, Safety Deposit Box, Satellite Channels, Shower, Slippers, Soundproofing, Telephone, Terrace, Toilet, Towels, Trouser Press, TV, Upper floors accessible by lift, Upper floors accessible by stairs only, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
14:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
For non-refundable rates, the hotel reserves the right to request, at check-in, both the credit card used to pay in advance and the cardholder’s ID.Please note that the property reserves the right to pre-authorise cards prior to arrival.When booking more than 4 rooms, different policies and additional supplements may apply.Please note that the full amount of the reservation is due before arrival. H10 Puerta de Alcalá send a link to a secured payment platform.Please note breakfast and dinner will always be served at the Lobby Bar restaurant, never in the exterior terrace.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Traveller reviews

“Superb”
20 Jul 2025
nice modern room, polite staff, very clean, great location

“A pleasant experience. We'd stay again.”
09 Jul 2025
We stayed for 2 nights whilst passing through Madrid. The location is fantastic, right on the edge of Parque El Retiro. The staff were super helpful, we have 2 young kids and had a lot of bags, so we were a little all over the place and staff helped out a lot and arranged an early check in for us.

“Super location, nice staff and great clean hotel”
01 Jul 2025
Love the location, rooftop bar and pool and the price seems good too.

“Great setting with a fantastic rooftop pool. Beds were extremely comfy, wish we stayed longer!”
10 Jun 2025
We booked a room last minute and arrived with short notice, all the staff were extremely helpful and polite, we were gifted a free drink on the roof while we waited for the room to be prepared. Rooftop pool was great and the lifeguard working up there was very friendly and helpful. The room was fantastic, smelled great and was very modern and clean. Bed was the comfiest I experienced in all my travels throughout Spain.