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Blvd. Kulculcan Km 16.5, Cancún, 77500 (show map)
Resort Overview
Formerly The Pyramid Cancun - All Inclusive
Before February 2024 The Pyramid Cancun by Oasis - All Inclusive was known as The Pyramid Cancun - All Inclusive
Before January 2023 The Pyramid Cancun by Oasis - All Inclusive was known as The Pyramid at Grand Oasis - All Inclusive
Before July 2019 The Pyramid Cancun by Oasis - All Inclusive was known as The Pyramid at Grand Oasis
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Pyramid Standard RoomSetup a Price Alert for The Pyramid Cancun by Oasis - All Inclusive
Each day we'll check prices and send you an email for your selected dates at The Pyramid Cancun by Oasis - All Inclusive. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of The Pyramid Cancun by Oasis - All Inclusive
General
On-site parking, Parking
Activities
Billiards, Snorkelling, Table tennis, Tennis court, Water sport facilities (on site)
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Spa and wellness centre
Transportation
Car hire
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Games room, Garden, Shared lounge/TV area
Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Evening entertainment, Kids' club, Nightclub/DJ
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Designated smoking area, Lift
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Coffee machine, Desk, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Iron, Lake view, Minibar, Radio, Safety Deposit Box, Satellite Channels, Sea view, Seating Area, Shower, Tea/Coffee Maker, Telephone, Terrace, Toilet, Towels, TV, View, Wake Up Service/Alarm Clock, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.)Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the registration) you must cover a charge of $195.00 Mexican pesos per room per night. *Rates are subject to change without prior notice.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Traveller reviews
seham “Superb”
21 Jun 2025
The staff were great. We had multiple nice staff and were very friendly. Rudy was awsome.
Giovana “Great but not very relaxing”
03 Jun 2025
It was my birthday so they upgraded us to a better room which was a nice gesture. Some of the restaurants were really good, we stayed at the pyramid so had access to a lot of options.
Hussain “Great resort, friendly staff, beware taxi charges.”
05 Apr 2025
The Pyramid Resort is a great all-inclusive destination. There are plenty of restaurants offering breakfast, lunch, and dinner options. The staff are incredibly friendly and always ready to help. The resort is well-managed and features multiple pools to enjoy. However, there were two things that let me down. First, the WiFi connection was unstable, frequently disconnecting every few minutes. I had some business to take care of, but the unreliable internet made it difficult. Second, we had an issue with the taxi service arranged by the hotel for our return to the airport. We were told it would cost 600 pesos, with a 10% surcharge for card payments. However, upon arrival at the airport, the driver attempted to charge 990 pesos. It was only when I asked to see the amount on the card machine that I noticed the discrepancy. I pointed out that 10% of 600 is 60, making the correct total 660 pesos. The driver reluctantly agreed, processed the correct amount, and started swearing, blaming the card machine. Aside from those two issues, we had a wonderful stay and loved the amazing ocean view. I would definitely recommend the Pyramid Resort, but advise double-checking payment amounts—especially when dealing with taxis.
Conrad “Wonderful stay in Cancun”
02 Apr 2025
The Restaurants were top notch. The food was excellent. The service was good . The property needs some upgrades especially in the rooms and the wifi.
