Site Policies
 
 
Getaroom is a travel portal that offers a variety of services through third-party providers, namely:


Regular Hotel Accommodation - provided by HotelClub 

  • Further information about HotelClub can be found here... 
  • HotelClub Customer Service can be found here...


Last Minute Accommodation - provided by RatesToGo 

  • Further information about RatesToGo can be found here...
  • RatesToGo Customer Service can be found here...


Youth Hostels Accommodation - provided by HostelWorld 

  • Further information about HostelWorld can be found here...
  • HostelWorld Customer Service can be found here...


Things to Do service - provided by Viator 

  • Further information about Viator can be found here...
  • Viator Customer Service can be found here...


Car Rental service -provided by WebCarHire 

  • Further information about WebCarHire can be found here...
  • WebCarHire Customer Service can be found here...

 
It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in integrated booking engines or linked sites.
 
Getaroom recommends that you read each company's privacy and security policies prior to making a purchase.  Views or recommendations provided in integrated booking engines or linked sites do not necessarily reflect those of Getaroom
 
The third-party providers listed above are responsible for all customer service and support for products booked through this website. The respective customer service contact details can be accessed above.  Getaroom accepts no liability whatsoever for contracts entered into with these third-party providers.
 
Privacy
 
Third Party Privacy Policies
Each of our third party providers have their own privacy policies and it is recommended that you become familiar with them prior to making a purchase.
 
The privacy policy of our principal provider, HotelClub/RatesToGo, has been reproduced below for your information.  Other third party privacy policies can be accessed from the corresponding product pages on the site.
 
Accommodation Booking Information Collection (from HotelClub/RatesToGo)
 
The information we collect
When you make a booking via the Getaroom web site, we collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible. 
 
How we use the information
When you submit a booking request, we use the collected information in several ways:
  • Personal identification and verification

  • To complete your hotel booking

  • To allow us to contact you for customer service, if required
We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. We do not sell, rent or trade your personal information to third parties for marketing purposes.
 
Like most web sites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve our services  and does not include any personally identifying information.
 
Our commitment to data security
All information you provide to us is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
 
Cookies
We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
 
"Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.
 
 
 
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